Terms and Conditions

Master Services Agreement (Terms of Service)

Last Updated: May 30, 2026

Website: www.avaprints.org

This Master Services Agreement (the “Agreement”) establishes a legally binding contract between you (“User,” “Merchant,” or “you”) and Ava Prints (“Ava Prints,” “we,” “our,” or “us”). This Agreement governs your access to and use of the www.avaprints.org website (the “Site”) along with all web-to-print systems, fulfillment networks, local API connections, and white-label applications offered through the portal (collectively, the “Services”).

Your use of our Services is strictly conditioned upon your absolute acceptance of this Agreement, alongside our Privacy Policy, Cookie Policy, Delivery Guidelines, and Return/Refund Regulations published on the Site. By navigating the Site, submitting a digital design, or completing a registration, you accept these terms. If you do not accept this Agreement in its entirety, you are prohibited from using the Site or our Services.

1. Overview of Business Operations

Ava Prints functions as a commercial, print-on-demand fulfillment partner and industrial print house for enterprises and individuals looking to externalize their product manufacturing, custom printing, branding, and parcel logistics. We manufacture, package, and dropship customized corporate stationery, apparel, and promotional products (“Products”) under a white-label framework directly to you or your final buyers (“Customers”).

  • Direct Users: Individuals utilizing our platform strictly to purchase custom-printed products for personal, non-commercial use.

  • Merchants: Businesses, independent creators, graphic designers, corporate procurement officers, or print brokers using our infrastructure to fulfill transactions, manufacture merchandise, or manage delivery logistics to external third parties and end-customers across Nigeria.

2. User Accounts and System Membership

To unlock the full features of our printing platform, you must establish a member profile (“Membership”) on the Site by providing precise, accurate, and current registration data.

  • Security Responsibilities: You must create an individual username and secure password. Using another individual’s or business’s profile without express permission is strictly forbidden. You retain absolute liability for all actions, print runs, orders, and financial transactions originating from your account. Promptly alert Ava Prints if you discover an account security breach or unauthorized system access.

  • Liability for Breaches: Ava Prints is not liable for financial losses resulting from unauthorized account usage; however, you may be held liable for damages incurred by Ava Prints or third parties due to your failure to secure your login details.

  • Eligibility & Controls: You certify that you are an individual at least 18 years of age and possess full legal capacity under Nigerian law to enter into this contract. Our Services are void where prohibited by law, and your access rights are automatically revoked in such instances. Ava Prints reserves the absolute right to alter, pause, limit, or terminate any service feature, print asset availability, or pricing structure at any time without notice or corporate liability.

3. Policy Revisions and Amendments

Ava Prints retains the discretionary authority to amend, modify, or update this Agreement, along with our printing base rates, delivery fees, and service charges, at any time. We will indicate modifications by updating the date at the top of this document. It is your responsibility to routinely inspect these terms. Continuing to utilize our services after updates are published establishes your compliance with the revised terms. If you object to any future changes, you must close your account or submit a written termination notice within 30 days of the modification date.

4. Intellectual Property and User Content

A. Ownership and Licensing

Any graphic assets, product designs, brand logos, corporate typography, store names, or photographs that you transmit, display, or upload via our platform remain entirely your intellectual property (“User Content”). Ava Prints claims no ownership over your assets.

By utilizing our platform to print and fulfill orders, you grant Ava Prints a non-exclusive, global, royalty-free, perpetual, irrevocable, and sub-licensable license to host, replicate, modify, format, distribute, and display your User Content. This license is granted strictly to enable us to perform the printing Services, calibrate our industrial press machinery, execute your orders, and showcase your finished designs for platform promotion across various media channels, social networks, or third-party web domains.

B. Content Integrity and Prohibitions

You represent and warrant that you hold all necessary legal rights, copyrights, trademarks, and permissions for the User Content you submit. You guarantee that your designs do not violate the intellectual property, privacy, or publicity rights of any third party.

You are strictly prohibited from transmitting any User Content that is illegal, fraudulent, deceptive, defamatory, abusive, threatening, obscene, or otherwise offensive. Ava Prints preserves the right, but not the duty, to audit, pre-screen, flag, or delete any User Content that we determine breaches these standards, violates Nigerian public policy, or exposes our company to legal liabilities.

C. Copyright Infringement Claims and Takedowns

Ava Prints respects the intellectual property rights of creators in accordance with the Nigerian Copyright Act 2022.

  • Takedown Procedures: If we receive an official written notice alleging copyright or trademark infringement on our site, we will act promptly to remove or block access to the disputed material. We will make a reasonable attempt to notify the account owner regarding the notice and the actions taken.

  • Counter-Notifications: If an account owner submits a formal counter-notice disputing the infringement claim, access to the removed material may be restored at our discretion, unless the original copyright claimant files a formal legal action in a court of competent jurisdiction (such as the Federal High Court of Nigeria) and informs us of such action.

  • Repeat Infringers: Ava Prints will permanently close the accounts and strip system privileges from users who are found to repeatedly infringe the intellectual property rights of others.

5. Restrictions on System Use

We grant you a restricted, non-transferable, revocable, and non-exclusive license to interface with our website, software, and printing integrations in compliance with this Agreement. You explicitly agree to the following system boundaries:

  • Compliance with Law: You will not use our platform to breach any local, state, or federal laws of the Federal Republic of Nigeria. You are solely responsible for acquiring any commercial licenses, business registrations (Corporate Affairs Commission), or retail permits required to operate your online storefront. You must not engage in anti-competitive behavior, fraud, theft, or deceptive practices.

  • System Protection: You are forbidden from attacking, damaging, or disrupting our digital services, web servers, database clusters, or APIs. You must not upload or distribute software viruses, malicious code, trojans, or corrupted data files. Ava Prints retains the authority to audit system access logs to preserve platform integrity.

  • Brand Standards: The term “Ava Prints,” our specific logos, visual brand identities, layouts, and system iconography are exclusive trademarks and trade dress of Ava Prints. You may not use our corporate identifiers as part of your own brand name or in any way that causes consumer confusion or disparages our company.

  • User Suggestions: We welcome feedback regarding platform improvements. Any creative concepts, feature requests, or technical ideas you submit to Ava Prints (excluding your proprietary product designs) are deemed non-confidential and non-proprietary. You grant us an unrestricted, royalty-free, global, perpetual license to apply, modify, and monetize those suggestions without providing financial compensation or credit to you.

  • Digital Assets: All design templates, high-resolution product mock-ups, stock images, and technical assets provided on our website are the exclusive property of Ava Prints. These files may only be used to market and sell products manufactured by Ava Prints and cannot be used for external manufacturing or competing services.

6. Disclaimer of Warranties and Limitation of Liability

A. Service Availability

Our Services, products, website features, and software integrations are provided entirely on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory. Ava Prints explicitly disclaims any warranties of title, non-infringement, merchantability, or fitness for a particular purpose, as well as any warranties arising from a course of performance, dealing, or commercial trade usage.

We do not guarantee that the platform will operate without interruptions, be securely accessible at any specific time or location, be free from server errors or software bugs, or that the resulting print quality will perfectly match your subjective expectations or screen-lit calibrations. You use our services entirely at your own financial and operational risk.

B. Content and Third-Party Links

Ava Prints is not responsible for the legality, decency, accuracy, or copyright compliance of any material posted by our users that you or your Customers encounter while navigating our platform. Furthermore, our website may contain links to external third-party applications or websites (such as local payment gateways, social networks, or e-commerce integrations). You interact with these external entities at your own risk and are subject to their independent terms of use. Ava Prints is not a party to those external contracts.

C. Monetary Liability Caps

To the maximum extent permitted under applicable Nigerian law, Ava Prints, along with our corporate directors, executives, and employees, shall not be held liable to you or your Customers for any lost profits, lost revenue, data corruption, or any indirect, incidental, special, consequential, or punitive damages arising out of or connected to your use of our platform, even if we were advised of the possibility of such damages.

7. Account Deactivation and Termination

Breaching any clause within this Agreement will result in the immediate termination of your Ava Prints account. We reserve the right to limit, restrict, suspend, or permanently terminate your profile, erase your hosted User Content, and deploy technical or legal measures to block you from browsing the Site if we believe your actions generate legal liabilities, disrupt our community, or conflict with our corporate policies. We also reserve the right to erase unverified profiles or accounts that exhibit extended periods of dormancy.

If you supply false or deceptive retail data (such as inaccurate end-customer retail prices), you shall be fully liable to Ava Prints for all resulting financial damages, corporate losses, back taxes, and regulatory penalties, and we reserve the right to automatically charge your saved payment methods to recover these funds.

8. Financial Transactions, Billing, and Fees

A. Payment Processing

Ava Prints is authorized to securely process your credit card, debit card, bank transfer, or third-party digital wallet details via our integrated Nigerian payment processors. These credentials will be charged for your orders, production runs, and shipping costs. Fees for our products are charged based on the rates listed at the time of order confirmation. We reserve the right to adjust these base rates or run promotional discounts at our discretion. Transactions are finalized and submitted for immediate production scheduling the moment payment is confirmed, which will trigger an automated email confirmation.

B. Authorized Payment Methods

By placing an order, you warrant that you are legally authorized to employ the chosen payment method and that you are either the primary account holder or possess express permission from the account holder. If you complete a transaction using fraudulent or unauthorized payment credentials, you will be held personally liable for all resulting financial damages and must fully reimburse Ava Prints.

C. Chargeback and Dispute Penalties

In the event that you initiate an unfounded, malicious, or fraudulent chargeback or payment dispute through your bank or our card processor, you agree to reimburse Ava Prints for all original fulfillment costs plus a flat chargeback administration fee to cover processing merchant penalties and administrative overhead.

D. Currency and Revenue Discounts

Unless specified otherwise, all corporate pricing, delivery fees, and invoices are calculated in Nigerian Naira (NGN). However, we reserve the right to display prices or accept alternative currencies (such as USD) where specified. You bear full responsibility for paying all order costs, processing fees, and delivery rates. Base rate discounts or monthly revenue tier rewards are applied to your account according to the structural brackets outlined on our Site. These tiers are determined by your manufacturing volume in the preceding calendar month and may be suspended, altered, or terminated by Ava Prints at any time.

9. Taxation and Compliance

Ava Prints operates in strict accordance with the tax laws of the Federal Republic of Nigeria.

  • Value Added Tax (VAT): In compliance with the Federal Inland Revenue Service (FIRS) directives, Ava Prints will charge the statutory Value Added Tax (currently 7.5%, or as amended by Nigerian tax law) on all taxable print jobs, products, and services delivered within Nigeria, unless a valid statutory tax exemption certificate is provided and verified before production begins.

  • Merchant Responsibility: Merchants operating independent e-commerce storefronts bear exclusive responsibility for calculating, collecting, reporting, and remitting any retail sales taxes or consumer-facing VAT connected to the resale of our Products to their final Customers.

10. Shipping, Order Fulfillment, and Return Policies

A. Order Submissions and Modifications

Once an order is confirmed and sent to our commercial manufacturing queue, it is generally impossible to modify the printing specifications, paper stock, product types, or delivery addresses. While you may check your account portal to see if manual changes are supported for a specific batch before printing begins, Ava Prints is under no obligation to alter an order once placed.

B. Transfer of Risk and Delivery Logistics

The risk of structural loss, property damage, and legal title for all physical items shifts entirely to you the moment we hand the parcels over to our third-party logistics carriers, interstate transport partners, or local couriers. If carrier tracking data or proof-of-delivery confirms that a shipment was successfully delivered to the provided coordinates, Ava Prints will not issue refunds or re-manufacture the products. In the event of a lost shipment where tracking indicates delivery, it is the sole responsibility of the Direct User or the Merchant’s Customer to file a formal claim with the shipping courier.

C. Quality Errors and Damaged Product Replacements

Ava Prints will evaluate requests for product replacements or account credits strictly under the following conditions:

  • The item arrived physically damaged, broken, features missing components, or has a clear printing/cutting defect where Ava Prints was entirely at fault.

  • A formal complaint along with clear photographic evidence is submitted to our support team within 30 days of the actual delivery date (or within 30 days of the estimated delivery window if the package was lost in transit by the carrier).

D. Visual Representations and Sizing

We strive to display product sizing, paper textures, finishes, and graphic color configurations as accurately as possible via our online photography and templates. However, because digital screens display color spaces (RGB) differently than physical industrial ink systems (CMYK), we cannot guarantee that the physical product will perfectly match your monitor’s representation. All dimensions and sizes provided are approximate.

E. Misprinted Goods and Donations

During the custom manufacturing process, certain items may sustain minor print blemishes, alignment shifts, or structural flaws that prevent them from meeting retail standards. To reduce manufacturing waste, Ava Prints reserves the right to donate these defective items containing your full or partial graphic designs to recognized charitable organizations, schools, or non-profits within Nigeria. By accepting this Agreement, you waive all rights to collect design royalties, licensing fees, or financial compensation regarding misprinted products routed to charity.

11. Indemnification

You agree to defend, indemnify, and hold harmless Ava Prints, along with our corporate directors, executives, agents, and employees, from and against any legal claims, liabilities, financial losses, regulatory penalties, court actions, and expenses (including reasonable legal fees) brought by any third party or Customer arising out of your misuse of our Services, your violation of any local laws, your breach of this Agreement, or any intellectual property infringement connected to your User Content or account profile. Ava Prints reserves the right to control our own legal defense and choose our own counsel, and you agree to cooperate fully with our legal strategy.

12. Corporate Release

If you experience a dispute with an end-customer, carrier company, delivery rider, or external e-commerce software platform, you hereby release Ava Prints (including our corporate officers, directors, and employees) from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, arising out of or connected to such conflicts.

13. Choice of Law, Arbitration, and Legal Jurisdiction

A. Governing Law

This Agreement, along with any operational claims, legal disputes, or contractual disagreements arising between you and Ava Prints, shall be governed strictly by, and construed in accordance with, the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.

B. Dispute Resolution and Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to this contract, including its formation, validity, breach, or termination, shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Mediation Act 2023 of Nigeria.

  • Seat and Language: The seat of the arbitration shall be Nigeria (specifically in Lagos or Abuja), and the proceedings must be conducted entirely in the English language.

  • Class Action Waiver: Any arbitration under this contract will take place strictly on an individual basis. Class-action lawsuits, collective actions, and class-wide arbitrations are explicitly prohibited. You waive the right to participate as a plaintiff or class member in any class action lawsuit or representative proceeding.

  • Exceptions: Both parties preserve the right to seek emergency injunctive or equitable relief from a court of proper jurisdiction (such as the Federal High Court) to protect intellectual property assets pending an arbitrator’s final determination.

14. General Legal Provisions

  • No Agency: This contract does not establish or imply any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and Ava Prints.

  • Data Authorizations: You acknowledge and confirm that you possess all mandatory commercial permits, consumer consents, and legal justifications under the Nigeria Data Protection Act (NDPA) to transmit your Customers’ personal data (including delivery names, addresses, and phone numbers) to our servers for fulfillment execution.

  • Severability: If any individual clause or provision within this Agreement is declared invalid, illegal, or unenforceable by a court or arbitrator, that specific section will be modified or removed to the minimum extent necessary, and the remaining legal covenants will retain full force and effect.

  • Assignment: Ava Prints reserves the right to transfer, delegate, or assign this Agreement, along with our corporate rights and operational obligations, to any third-party entity at our sole discretion without requiring your consent.

  • Waivers: Our failure to immediately enforce a breach of this contract by you or others does not establish a waiver of our right to take legal action regarding subsequent or similar contractual violations.